1 If, for any reason, you wish to change or cancel your order you can do so unless subject to clause No (2), by calling 2103000339 or emailing: sales@milvaflowers.gr
Alternatively you can cancel your order(You are not entitled to reimbursement of costs for enhanced delivery) subject to clause (2), by filling in the customer feedback form on our contact us page. Please give 48 hours notice before the requested delivery date.

2 We regret that you may not cancel an order for: (i) perishable goods(cut flowers, Plants,cake etc.) once your order has been dispatched or (ii) customised goods if as at the time you seek to cancel, the customisation process has begun.

3 In respect of non perishable non-customised goods you may cancel your order from the point at which you place your order until 14 calendar days after you have received your goods. If you exercise your right to cancel, you will be responsible for costs of returning the goods which must be returned within 60 calendar days of cancelling. You are not entitled to reimbursement of costs for enhanced delivery. Milvaflowers have the right to deduct an amount for diminished value of goods.

4 In the event that of non perishable non-customised goodsare to be returned please return them to: MilvaFlowers, Tsamadou 50, Patrai, Greece and you will receive a full refund, subject to clause 2 & 3.

5 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.